L&D Change Enablement Lead (6 month Contract)

L&D Change Enablement Lead (6 Month Contract) 

We’re supporting a leading organisation in the financial services sector to appoint a Change Enablement Lead on a 6-month contract. This role will be instrumental in preparing operational teams for the launch of a new pensions product.
Working as part of a wider programme team, you’ll focus on building colleague capability and confidence—designing and delivering practical, high-quality enablement that ensures smooth adoption of new processes and ways of working.
This role sits within a people-focused function and works closely with change and delivery teams, with a clear emphasis on capability, readiness and adoption.

The Role

You’ll take ownership of the enablement approach for a key programme, ensuring colleagues have the knowledge, tools and confidence needed to perform effectively from day one.
Key responsibilities include:

Understanding capability needs and readiness

• Assess how new product and process changes impact roles, performance expectations and customer journeys
• Identify capability gaps and define clear outcomes aligned to business goals
• Shape the overall enablement approach, including readiness criteria and success measures

Designing impactful enablement solutions

• Create engaging, user-focused solutions—blending digital content, guided walkthroughs and performance support tools
• Develop materials that support real on-the-job performance, not just knowledge transfer
• Translate complex information into clear, structured and accessible experiences
• Ensure all outputs are accurate, compliant and aligned to operational reality

Partnering across the business

• Collaborate with subject matter experts, product teams, operations and HR to co-create effective solutions
• Facilitate workshops and knowledge capture sessions
• Encourage knowledge-sharing and continuous capability building within teams

Embedding enablement into delivery

• Integrate enablement activity into programme plans, milestones and governance
• Manage your own workstream, delivering high-quality outputs to tight deadlines
• Support go-live through readiness activity, reinforcement and performance tools

Measuring effectiveness and improving outcomes

• Assess readiness across teams and identify areas requiring further support
• Gather feedback and insights post-launch to refine solutions
• Continuously evolve materials to improve adoption, confidence and performance

About You

You’ll be someone who sees capability-building as a critical enabler of successful change, with a track record of creating solutions that genuinely improve performance in complex environments.
You will bring:

• Strong experience in capability development, training design or enablement, ideally within change or transformation programmes
• Proven ability to design end-to-end solutions, including digital learning tools (Articulate 360 experience desirable) and performance support
• Experience in regulated environments such as pensions, life & savings or wider financial services
• A talent for simplifying complex topics into clear, engaging and practical outputs
• Confidence partnering with stakeholders and subject matter experts to shape meaningful outcomes
• Strong planning and organisational skills, with the ability to deliver at pace
• Excellent communication skills and a strong focus on real-world application

Desirable:

• Knowledge of Section 32 or similar retirement products
• Experience supporting operational readiness within change programmes
• A passion for user-centred, performance-focused design